State Farm® Insurance Agent Mark Penuel
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Arnoldo Ical
March 11, 2024
5
out of
5
rating by Arnoldo Ical
"Ahi te atienden en español"
We responded:
"¡Gracias por la información! Si necesitas asistencia en español, estoy aquí para ayudarte en lo que necesites. ¡No dudes en preguntar!"
Jessica Schroeder
February 9, 2024
5
out of
5
rating by Jessica Schroeder
"Always has my back and best interest specially Ali"
We responded:
"Thank you so much for this great review, Jessica! We strive to build strong relationships with our customers and always have their best interests at heart. We're so glad to hear Ali has embodied this commitment and earned your trust. Their dedication to customer service is an inspiration to us all"
Karen Lecates
February 2, 2024
5
out of
5
rating by Karen Lecates
"Ali was very helpful to me when I wanted to add a vehicle to my policy thanks ali"
We responded:
"Thank you for sharing your positive experience with Ali! We're thrilled to hear you found her helpful when adding a vehicle to your policy. We appreciate you recognizing her efforts, and we'll be sure to share your feedback. We strive to provide excellent customer service, and Ali is a great example of our commitment"
Trevor Reeves
January 29, 2024
5
out of
5
rating by Trevor Reeves
"Jen from Mark’s office took great care of me when I was shopping around for car insurance. Service and policy was all great! Would recommend."
We responded:
"It's wonderful to hear that Jen took great care of you during your car insurance shopping. A combination of excellent service and a great policy is always appreciated. Thank you for sharing your positive experience, and we appreciate your recommendation!"
Sam Christman
September 29, 2023
5
out of
5
rating by Sam Christman
"Betty was a great help,we will b moving all of our insurance to ur office!!"
We responded:
"Thank you for the wonderful review and kind words recognizing Betty's efforts to provide you with the customer service that you deserve, Sam! We will be honored to assist you with all of your insurance needs! We truly appreciate your feedback!"
Wendy Carmean
March 22, 2023
5
out of
5
rating by Wendy Carmean
"Great staff! Always friendly and helpful"
We responded:
"Thank you for the wonderful review recognizing our team and their efforts to provide you with the customer care that you deserve, Wendy! It is always our pleasure to be able to assist you with any of your insurance needs and we look forward to doing so for many years to come!"
teresa rogers
February 16, 2023
5
out of
5
rating by teresa rogers
"My husband and I have had State Farm insurance for over 40 years. Mark and his staff has always been very helpful and able to answer all of our questions. I referred a friend to Mark and he was able to save them thousands a year. I highly recommend Mark Penuel at State Farm."
We responded:
"Teresa, I would like to thank you and your husband for being such wonderful and loyal customers. You are the perfect example why we care so much about what we do and when you recommend friends and family we take that seriously and give our best. Thank you again!"
Emmalyn Stawisuck
January 18, 2023
5
out of
5
rating by Emmalyn Stawisuck
"Went in to get life insurance, everyone was so nice! Fast and easy and happy with the service I received 😊"
We responded:
"We are so glad that we could assist you with any of your insurance questions or needs, Emmalyn! We are glad we could provide you with the life insurance you need and the customer care that you deserve! We truly appreciate your feedback!"
Mikaela Garmendiz
January 18, 2023
5
out of
5
rating by Mikaela Garmendiz
"Gracias Jennifer muy buen servicio y me ayudo entodo lo que necesite, muy amable y dispuesta siempre a ayudar."
We responded:
"¡Gracias por tomarse el tiempo para compartir su experiencia con nuestra agencia y por sus amables palabras que reconocen los esfuerzos de Jennifer para brindarle la atención al cliente que usted merece! ¡Siempre es un placer poder ayudarlo con cualquiera de sus preguntas o necesidades de seguro y esperamos poder hacerlo durante muchos años! Thank you for taking the time to share your experience with our agency and for your kind words recognizing Jennifer's efforts to provide you with the customer care that you deserve! It is always our pleasure to be able to assist you with any of your insurance questions or needs and we look forward to doing so for many years to come!"
Abundio Escalante
January 17, 2023
5
out of
5
rating by Abundio Escalante
"He estado con State Farm por aproximadamente 4 años y me cambié por los precios bajos que encontré. La señorita Jennifer me ayudó con mi aseguranza de vida y me explicó las opciones que tenía. Ella te brinda un excelente servicio muy profesional ella."
We responded:
"¡Gracias por tomarse el tiempo para compartir su experiencia con nuestra agencia y por sus amables palabras que reconocen los esfuerzos de Jennifer para brindarle la atención al cliente que usted merece! ¡Nos sentimos honrados de habernos ganado su confianza y siempre es un placer poder ayudarlo con cualquiera de sus preguntas o necesidades de seguros y esperamos poder hacerlo durante muchos años! Thank you for taking the time to share your experience with our agency and for your kind words recognizing Jennifer's efforts to provide you with the customer care that you deserve! We are honored to have earned your trust and it is always our pleasure to be able to assist you with any of your insurance questions or needs. We look forward to doing so for many years to come!"
Jack E
January 16, 2023
5
out of
5
rating by Jack E
"Excelente servicio por parte de Jennifer, me ayudó en el proceso del seguro de mi carro, muy amable. Jennifer puede ayudarlos en cualquier proceso de seguros que ofrece State Farm."
We responded:
"¡Gracias por tomarse el tiempo para compartir su experiencia con nuestra agencia y por sus amables palabras que reconocen los esfuerzos de Jennifer para brindarle el seguro de automóvil que necesita al valor que se merece y una excelente atención al cliente! Nos sentimos honrados de habernos ganado su confianza y siempre es un placer poder ayudarlo con cualquiera de sus preguntas o necesidades de seguros. ¡Esperamos hacerlo durante muchos años más! Thank you for taking the time to share your experience with our agency and for your kind words recognizing Jennifer's efforts to provide you with the car insurance you need at a value you deserve and great customer care! We are honored to have earned your trust and it is always our pleasure to be able to assist you with any of your insurance questions or needs. We look forward to doing so for many years to come!"
Gayle Adkins
January 13, 2023
5
out of
5
rating by Gayle Adkins
"My husband and I have always received excellent customer service from Mark Penuel’s State Farm Office. We have been dealing with State Farm for over (40) years, back when Mark’s Dad Bruce Penuel started the business and we have always been taken care of whenever we had any emergency situations such as window replacements in our vehicles from getting busted or the few minor accidents that we had where someone else hit our vehicle. All we had to do was call Bruce or Mark’s Office and we got the window replaced the next day or we got a rental car the same day if we needed one. We always receive fast customer service when trading in our vehicles and transferring coverage to a new vehicle as they send us our new temporary insurance cards right away. And we have always been treated with respect and excellent customer service from the girls in the Office every time we call to make a payment. We love having everything with (1) Agent - Auto, Homeowners and Life Insurance. Keep up the good work Mark Penuel’s Office! Mark & Gayle Adkins Seaford, Delaware"
Mimi X2
January 11, 2023
5
out of
5
rating by Mimi X2
"My agent Jessica has been a great help along with the other staff they stay on top of customer needs. There patient with there clients . I highly appreciate there business. Best agency around for car,life,renters,business insurance."
We responded:
"Jessica strives to go the extra mile to assist you with any of your insurance questions or needs! Thank you for taking the time to share your experience and kind words about our team! We are honored to have earned your trust and we look forward to assisting you with any of your future insurance needs! "
Frank Stephens
January 11, 2023
5
out of
5
rating by Frank Stephens
"My name is Frank and I moved to Georgetown Delaware close to three years ago. I had State Farm already but switched everything over to the Delaware Office. Words cannot express my appreciation for this office. Every time I call I get the information I need. Every time I call with questions they get answered and the employees are very patient with me. I have dealt with several individuals in the office but the one that stands out to me the most is Yvonne. She is a true professional and I'm sure her coworkers feel the same. Mark Penuel is fortunate to have her on his team!!!"
We responded:
"Thank you for taking the time to share your experience with our agency and for your kind words recognizing Yvonne! Yvonne goes the extra mile to provide you with the customer care that you deserve. We are honored to have earned your trust, Frank! We look forward to assisting you with any of your future insurance needs!"
Meghan Holston
January 11, 2023
5
out of
5
rating by Meghan Holston
"Mark penuel is a very professional and easy to get ahold of agent. State farm insurance has always given us a great price and even better service. We have never had any issues with having our needs met. They are always friendly and get the job done."
We responded:
"Thank you for the wonderful review, Meghan! We strive to provide you with the insurance you need at a value you deserve and great customer care! We truly appreciate your kind words and feedback! It is our pleasure to be able to assist you with any of your insurance needs!"
Linda Morris
January 11, 2023
5
out of
5
rating by Linda Morris
"I am very satisfied with this insurance company and state farm is the only company I have ever been satisfied with."
We responded:
"Thank you for the wonderful review and for your kind words, Linda! We strive to provide you with friendly, professional and thorough customer care! We are truly honored to have earned your trust and we look forward to being there to assist you with any of your future insurance needs!"
Sharon Lemaire
January 11, 2023
5
out of
5
rating by Sharon Lemaire
"Worked with Alison and she was able to lower my insurance premium by quite a large amount. It was such a savings that I recommended her to several family members and she was able to do the same for them."
We responded:
"We are so glad that Alison was able to assist you with any of your insurance needs, Sharon! Thank you for the wonderful review and for your kind words recommending our services to family. It is a wonderful compliment to us! We strive to provide you with the insurance you need at a value you deserve and great customer care! Thank you!"
Dj Breinor
January 11, 2023
5
out of
5
rating by Dj Breinor
"Excellent office service. Jennifer has helped me a lot and also with my life insurance. If you need life insurance or car insurance, ask for Jennifer, she can help you and she is very kind. They are the best in town."
We responded:
"We re so glad that Jennifer has been able to assist you with your life insurance! Jennifer goes the extra mile to provide you with the insurance you need and great customer care! We re honored to have earned your trust and look forward to assisting you with any of your future insurance needs!"
Rocky Green
August 2, 2022
5
out of
5
rating by Rocky Green
"Great job when we had problems on our trip!! Thanks Mark! Many, many years of great service."
We responded:
"Thank you for taking the time to share your experience with our agency! It is always our pleasure to be able to assist you with any of your insuarnce questions or needs!"
Terry Doherty
March 29, 2022
5
out of
5
rating by Terry Doherty
"Excellent response"
We responded:
"Thank you for the 5 star review, Terry! It is always our pleasure to be able to assist you with any of your insurance questions or needs!"
Bo Waller
January 27, 2022
5
out of
5
rating by Bo Waller
"Mark Penuels state farm insurance is absolutely awesome. The people he has in their are very very knowledgeable and very caring."
We responded:
"Thank you for the wonderful review, Bo! We strive to go the extra mile to provide you with the customer care that you deserve and we truly appreciate your feedback! It is our pleasure to be able to assist you with any of your insurance questions or needs!"
Nicole Gebhart
September 27, 2021
5
out of
5
rating by Nicole Gebhart
"Totaled my Jeep over the summer, and Mark has gone above and BEYOND to help me along the entire way. He met with me and discussed all details, answered ALL my many questions, sent me needed paper work after hours and had my temp ID cards to me with in an hour of purchasing a new vehicle. I will not go anywhere else! He is the absolute best!"
We responded:
"Thank you for taking the time to share your experience with our agency, Nicole! We are sorry about your Jeep. It is always our pleasure to be able to assist you with any of your insurance questions or needs and we are glad to be there when you need us most. We are always here to help protect you and bring you peace of mind!"
Tom DiOrio
January 20, 2021
5
out of
5
rating by Tom DiOrio
"I called the office to go over and up-date my Home Owners policy and spoke to Joan. She was very patient and took the time to explain the Optional Coverages and costs for each. I continue to be impressed with this office and it's staff."
We responded:
"Thank you very much, Tom! We have a wonderful team and they love hearing this feedback. Yvonne appreciates the personal recognition. -Mark"
Doug Messeck
January 18, 2021
5
out of
5
rating by Doug Messeck
"Always available, discounted rates and told me they had! Nothing better then hometown personal service"
We responded:
"Thank you so much, Doug! We are so grateful to have such a wonderful community and make sure to give them what they deserve, only the best."
douglas messeck
July 17, 2020
5
out of
5
rating by douglas messeck
"Nothing better than folks you know and know you when you call. Discounted month during pandemic was very classy and professional. This is why I go business with local insurance who are also friends. Thanks to you all!"
We responded:
"We pride ourselves in educating our clients in all aspects of insurance, as we believe to the most important aspect of our job. We're honored to have earned your business!"